1. Introduction

• AYUGENIX Bioscience Limited (“Company”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.

• This Privacy Policy explains how we collect, use, process, store, and disclose your information when you use our website.

• This policy complies with:

  • The Information Technology Act, 2000 (India)

  • The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”)

  • The General Data Protection Regulation (EU) 2016/679 (“GDPR”), where applicable

2. Scope of the Policy

• Applies to all visitors, users, and customers accessing our website.

• Covers both Indian users and international users, including those from the European Economic Area (EEA).

3. Information We Collect

a): Personal Data- We may collect:

• Name

• Email address

• Phone number

• Postal address

• Organization/company details

Explanation: Collected when you fill forms, subscribe, or interact with us.

 

b): Sensitive Personal Data (as per SPDI Rules): We may collect sensitive data only when necessary, such as:

• Health-related information (if applicable to bioscience services)

• Financial information (only for transactions, if applicable)

Explanation: Such data is collected only with explicit consent and handled with higher security standards.

c): Automatically Collected Data

• IP address

• Browser type

• Device details

• Website usage data

Explanation: Used for analytics, security, and performance improvements.

 

d): Cookies

• We use cookies and similar technologies to enhance user experience.

Explanation: Users may manage cookie preferences through browser settings or cookie banners (GDPR requirement).

 

4. Legal Basis for Processing (GDPR Compliance)

We process personal data based on:

• Consent – When you explicitly agree (e.g., newsletter signup)

• Contractual Necessity – To provide requested services

• Legal Obligation – Compliance with applicable laws

• Legitimate Interests – Improving services, preventing fraud

Explanation: We ensure lawful, fair, and transparent processing of data.

 

5. Purpose of Data Collection

We use your data for:

• Providing services and responding to inquiries

• Customer support and communication

• Improving website performance and user experience

• Sending marketing communications (with consent)

• Legal and regulatory compliance

 

6. Consent Mechanism

• Consent is obtained before collecting personal or sensitive data.

• Users have the right to withdraw consent at any time.

For Indian Users (SPDI Rules):

• Consent is obtained in writing or via electronic means.

For GDPR Users:

• Consent must be:

  • Freely given

  • Specific

  • Informed

  • Unambiguous

 

7. Data Sharing and Disclosure

We may share data with:

• Authorized Service Providers

  • IT support, hosting providers, analytics services

• Legal Authorities

  • When required by law or court order

• Business Transfers

  • During mergers, acquisitions, or restructuring

Important:

• We do not sell personal data.

• Third parties are bound by confidentiality and data protection obligations.

 

8. Cross-Border Data Transfer (GDPR + India)

• Data may be transferred outside India or the EEA.

• We ensure safeguards such as:

  • Standard Contractual Clauses (SCCs)

  • Adequacy decisions (where applicable)

Explanation: We maintain equivalent data protection standards globally.

 

9. Data Retention Policy

• Data is retained only as long as necessary for:

  • Business purposes

  • Legal compliance

• Data is securely deleted or anonymized after retention period.

 

10. Data Security Measures

We implement:

• ISO-standard security practices

• Encryption and secure servers

• Access control and authentication

• Regular audits and monitoring

As per Indian Law:
We follow “reasonable security practices” under SPDI Rules.

 

11. Your Rights

a): Rights under Indian Law

• Right to review your information

• Right to correct inaccuracies

• Right to withdraw consent

b): Rights under GDPR

You have the right to:

• Access your personal data

• Rectify inaccurate data

• Erase data (“Right to be Forgotten”)

• Restrict processing

• Data portability

• Object to processing

• Withdraw consent at any time

• Lodge complaint with a supervisory authority

 

12. Cookies Policy (GDPR Requirement)

• Users will be presented with a cookie consent banner.

• Cookies categories may include:

  • Essential cookies

  • Analytics cookies

  • Marketing cookies

Users can:

• Accept all cookies

• Reject non-essential cookies

• Customize preferences

 

13. Third-Party Links

• Our website may contain external links.

• We are not responsible for third-party privacy practices.

 

14. Children’s Data Protection

• We do not knowingly collect data from individuals under 18 years.

• If identified, such data will be deleted immediately.

 

15. Grievance Officer (Mandatory under Indian IT Rules)

As required under Indian law, we appoint a Grievance Officer:

• Name: Radhika Chat Support (AI Instant Assistant)

• Email: Scroll on AYUGENIX Chat Support

• Address: Visit Contact us page for address.

Timeline:

• Complaints will be acknowledged within 24–48 working hours

• Resolved within 30 days

 

16. Data Protection Officer (GDPR – If Applicable)

If required under GDPR:

• DPO Name: Radhika Chat Support (AI Instant Assistant)

• Email / Contact: Scroll on AYUGENIX Chat Support

 

17. Updates to This Policy

• We may update this Privacy Policy periodically.

• Changes will be posted with a revised “Effective Date”.

18. Contact Information

For any queries:

• Company: AYUGENIX Bioscience Limited

• Contact: Scroll on AYUGENIX Chat Support

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19. Consent

• By using our website, you agree to this Privacy Policy.

• Continued use after updates constitutes acceptance of changes.

 

20. Governing Law & Jurisdiction

• This policy is governed by the laws of India.

• Disputes shall be subject to jurisdiction of courts in [Insert City, India].