Easy Online Ordering Experience: We aim to make online ordering of Ayurvedic and herbal products simple and stress-free, ensuring a smooth shopping experience for all customers.

Eligibility for Returns: Only unused, unopened, and saleable products are eligible for return, guaranteeing safety and quality for all buyers.

Return Window for General Orders: Domestic customers can return products within 7 days of invoice to qualify for a refund, providing a clear and convenient timeframe.

Non-Refundable Shipping Charges: The original shipping cost paid at the time of purchase is non-refundable, as it covers logistics and delivery expenses.

International Customer Guidelines: International buyers should check their country-specific customs rules, import duties, and taxes before ordering to avoid complications.

International Returns – Cost Deduction: For international returns, shipping charges are non-refundable, and refunds are processed after deducting handling fees (minimum USD 10 or 10% of the product value).

No Refund for Customs Seizure: If customs seize the product and it is not returned to us, no refund can be issued, ensuring clarity in international transactions.

Domestic Returns – Indian Customers: Indian customers must return products within 3 days of invoice in good, saleable condition to qualify for refunds.

Refund Deduction for Processing Fees: Refunds are subject to a 10% deduction or higher to cover taxes, shipping, and payment processing charges, ensuring transparency.

Damaged or Unsaleable Products: Products returned damaged, opened, or in unsaleable condition are not eligible for a refund, maintaining product integrity.

Failed Delivery or Rejected Packages: Refunds are not issued if products are returned due to failed delivery attempts, but reshipment is available at a nominal courier cost.

Food Items Policy: Food and consumable products follow the same 3-day return window and refund rules as other Indian orders, ensuring freshness and safety.

Order Cancellation: Orders can be canceled within 1 hour of placement. Early cancellation ensures smooth processing and faster refunds.

Refund Mode: All refunds are processed through the same payment method used for purchase, providing a secure and seamless transaction.

Bank Processing Delays: We are not responsible for delays caused by banks or payment partners, but UTR/transaction references will be provided after refund clearance.

Refund Transaction Details: Customers will receive UTR/transaction details after the refund has been processed, ensuring full transparency.

How to Return Products: Register your complaint online or via Phone or send WhatsApp on: +91-120-451-8359 and ask fo return.

Return Information Requirements: Include Order ID, full name, and return address with all returned products to enable accurate and timely refunds.

Verification Before Refund: All returned products are inspected for condition and compliance with the return policy before refunds are processed.

Customer Support Contact: For questions regarding returns, refunds, or cancellations, contact us at support@ayugenix.com or call +91-120-451-8359. Our team ensures prompt support for all queries.